Shipping policy, freight forwarding

Shipping policy, freight forwarding at HONG THAI JOINT VENTURE GROUP.

HONG THAI JOINT VENTURE CORPORATION provides home sales & collection services nationwide.

We currently have the following forms of delivery:

1. Receive orders directly at HONG THAI JOINT VENTURE OFFICE

– For customers who buy at the office of HONG THAI JOINT VENTURE COMPANY, you will receive goods directly at the office.

– Please check carefully goods, compare products with vouchers, warranty (if any) before receipt.

– You will be provided with sales invoices by sales staff; or (and) financial invoice (if required by customer).

2. Delivery staff at customer’s home

– For customers in the city. Ha Noi, delivery service of HONG THAI JOINT VENTURE GROUP will deliver at your home (delivery fee from 20.000 ~ 150.000đ).

– You will receive free delivery in the city. Ha Noi if purchased with the wholesale price (Wholesale quantities are specified in each product).

Normally, customers who order in the morning before 12:00 hours will receive the same afternoon delivery, if they order in the afternoon they will receive the goods the following day.

– Forwarding Department will contact you in advance to arrange the time, place specific to delivery to you.

– You please directly check the goods immediately when receiving goods from the delivery staff, if there are problems related to type, design, quality, quantity of goods is not the same as in the order, Please advise us immediately to coordinate processing. If you do not have any problems, please feel free to receive the goods and sign the delivery note.

– You receive the goods, sign the delivery note and pay all or part of the deposit (if deposit) the value of the goods (including value of money + shipping) (if any). ).

– In case the goods have to be moved from the warehouse to the warehouse at the office of HONG THAI JOINT VENTURE COMPANY, the sales staff will contact you to renegotiate the delivery time.

– In case of any reason employees of HONG THAI JOINT VENTURE GROUP can not deliver timely, we will contact you again and inform you know.

3. Postal staff deliver goods at the customer’s home

– For customers located in other remote provinces, HONG THAI JOINT-VENTURE GROUP will authorize some delivery units such as VNPT post, Viettel post, or some other prestigious delivery units.

– You will be free of shipping charge if purchased in quantity 50 or more (50 quantity for one product)

– When ordering, please complete and correct the required information to facilitate us in the delivery of goods and receive payment quickly. We are not responsible for delays or misplacements as the information provided by you is inaccurate.

– Delivery time depends on your choice of courier or delivery of savings, this time is only relative.

Courier: 2 to 3 days
Standard delivery: 5 to 10 days
– Please check the goods immediately when receiving goods from the goods delivery, if there are problems related to type, quality, quantity of goods is not the same as in the order, you are happy Right for us to coordinate with the delivery unit handled.

4. Delivery through passenger cars (garage) at the bus station.

– Usually this form of delivery applies to goods of large size and weight (> 5kg) which will be applied to customers in remote districts and provinces; And you have familiar friends, trust in the passenger car. (Charged by the customer negotiate with the car)

– HONG THAI JOINT VENTURE COMPANY will make delivery to customers by passenger car according to the requirements of customers.

– HONG THAI JOINT VENTURE GROUP free shipping from the office of HONG THAI JOINT-VENTURE GROUP to a number of bus stations with a radius of less than 3 km (3 kilometers) for orders worth 1,000,000 VND (One million even more)

– Please provide the correct vehicle information to us: Name of car (name of car), Full name of car owner (or driver, extra car), License plate number, time of arrival and departure bus stations, … and some other information.

– Please pay the entire value of the order before we ship or the owner (home) of the car will pay the entire value of the order before receipt. At the same time, you should ask the car owner (the consignee from HONG THAI JOINT VENTURE GROUP) carefully check the goods before receipt.

Please note:

– All products of HONG THAI JOINT VENTURE CORPORATION are fully documented as: Sales invoice; or (i) the delivery record; or (and) financial invoice (if required by customer). Therefore, customers have the right to refuse to receive goods without one of the above four types of documents, this is to ensure the quality of products, buy the right of the HONG THAI JOINT VENTURE GROUP, while ensuring the interests of customers in the exchange / return.

– Delivery time may be slower than expected due to a number of reasons such as: Customer address is not correct, Customer is not at home, Delivery staff can not contact customer, natural disaster, fire, … If for the reason of HONG THAI JOINT VENTURE GROUP, we will contact you to arrange reasonable delivery time.

– If you have exceeded the estimated time for which the customer has not received the goods, please respond to us to take the quickest solution. In the waiting time if you want to change the order (change product, do not want to receive goods anymore …) but the service has not sent, please inform the HONG THAI JOINT VENTURE GROUP to us Consider resolution.

– For bulky goods or weighing 50kg or more does not apply the above fee, in order to more accurately please contact the sales staff to know the specific charge for each type of goods.